Cookie Policy
Cookie Policy
Last updated: May 2026
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work properly, improve user experience, and provide information to website operators. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services that the website uses ("third-party cookies").
2. How We Use Cookies
Our website uses cookies for several purposes: to ensure the website functions correctly, to remember your preferences, to understand how visitors use our site, and to support our marketing efforts. Some cookies are essential and cannot be disabled, while others are only activated with your consent.
3. Managing Your Cookie Preferences
When you first visit our website, a cookie consent banner is displayed, allowing you to choose which categories of cookies you wish to allow. You can change your preferences at any time by clicking the link below:
Change your cookie preferences
You can also control cookies through your browser settings. Most browsers allow you to view, manage, and delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
4. Cookie Categories
4.1 Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as session management, security, language preferences, and the operation of the chatbot widget. Necessary cookies are always active and do not require your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| cookie_consent | here2help.chat | Stores your cookie consent preferences so the banner is not shown repeatedly. | 1 year |
| pll_language | here2help.chat | Remembers your preferred language for the website (set by the Polylang multilingual plugin). | 1 year |
| GAESA | app.here2help.chat | A session cookie required for the operation of the AI chatbot widget embedded on the website. | 30 days |
4.2 Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting information about which pages are visited, how long visitors stay, and how they navigate the site. This data is used to improve site performance and user experience. These cookies are only set when you give your consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors to the website by assigning a randomly generated identifier. Used to calculate visitor, session, and campaign data for site analytics reports. | 2 years |
| _ga_[ID] | Google Analytics | Used by Google Analytics 4 to maintain session state and track user interactions across pages. | 2 years |
For more information about how Google processes data, please visit Google's Privacy Policy and Google Analytics' data practices page.
4.3 Marketing Cookies
Marketing cookies are used to deliver relevant advertisements and to track the effectiveness of marketing campaigns across platforms. These cookies may be set by third-party advertising partners and can be used to build a profile of your interests.
We currently do not use any marketing cookies on this website. If we introduce marketing cookies in the future, this policy will be updated and your consent will be requested through the cookie consent banner before any such cookies are set.
5. Third-Party Cookies
Some cookies on our website are set by third-party services that we use. We do not control these cookies. The third parties currently setting cookies on our website are:
- Google Analytics (analytics) — Privacy Policy
When marketing cookies are introduced in the future, any additional third-party providers will be listed here along with links to their respective privacy policies.
6. How to Control Cookies via Your Browser
In addition to the preferences you set through our cookie consent banner, you can manage cookies directly in your browser. Most browsers allow you to block or delete cookies through their settings. Below are links to instructions for common browsers:
Please note that restricting cookies may impact the functionality of our website.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time, for example when we add new tools or services that use cookies. When changes are made, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
8. Contact
If you have any questions about our use of cookies, please contact us at:
Email: info@here2help.chat
Website: https://here2help.chat
For information about how we handle your personal data more broadly, please see our Privacy Policy.